Privacy Policy

1. Scope

This Privacy Policy explains how Hitou ("Hitou", "we", "us", or "our") collects, uses, and shares personal information when you use the Service at hitou.gg and related applications.

This Policy is written and binding in English. Any translation is for convenience only. If there is a conflict, the English version controls.

This Policy should be read together with our Terms of Service.

2. Information We Collect

We may collect:

• Account data — email address, username, password hashes / auth tokens (via our auth provider), profile settings
• Identity and contact data — shipping name, address, phone number, and similar details when you redeem or request support
• Transaction data — purchases, pack opens, vault activity, ledger entries, deposit/withdrawal records, fee calculations
• Payment data — limited payment metadata from processors (for example Stripe or Whop). We do not store full card numbers on Hitou servers when those processors handle checkout
• Wallet / blockchain data — deposit addresses, transaction signatures, chain identifiers, and related on-chain references needed to credit or sweep funds
• Device and usage data — IP address, approximate location (for example country from CDN headers), browser type, pages viewed, referring URLs, and product analytics events
• Communications — messages you send to support or through in-product channels we operate
• User content — optional profile fields or other content you submit

3. How We Use Information

We use personal information to:

• Provide, operate, secure, and improve the Service
• Process payments, deposits, withdrawals, and redemptions
• Prevent fraud, abuse, and prohibited activity
• Comply with law, accounting, tax, and sanctions obligations
• Communicate about transactions, security, and product updates
• Analyze product usage (for example with analytics providers) to improve reliability and UX

4. How We Share Information

We may share information with:

• Service providers — hosting, databases, auth, email, analytics, image hosting, payment processors, shipping / logistics partners, and similar vendors under contractual obligations
• Blockchain networks — crypto deposits and sweeps are publicly visible on-chain by design
• Professional advisors and authorities — when reasonably necessary for legal, compliance, or safety reasons
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets

We do not sell your personal information as a consumer data broker.

5. Cookies and Similar Technologies

We use cookies, local storage, and similar technologies for authentication, preferences, security, and analytics. You can control cookies through your browser settings; some features may not work if you disable them.

6. Retention

We retain personal information for as long as needed to provide the Service, meet legal and accounting requirements, resolve disputes, and enforce our agreements. Retention periods vary by data type and jurisdiction.

7. Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure. You are responsible for safeguarding your credentials and devices.

8. International Transfers

We may process and store information in countries other than where you live, including where our vendors operate. Those countries may have different data-protection laws than your home country.

9. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, or export personal information, or to object to or restrict certain processing. To make a request, email hello@hitou.gg. We may need to verify your identity before responding. Some rights are limited where we must retain data for legal or security reasons.

10. Children

The Service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps.

11. Changes

We may update this Privacy Policy from time to time. The "Last updated" date will change when we do. Material changes may also be communicated in-product or by email where appropriate.

12. Contact

Privacy questions: hello@hitou.gg.